How We Handle Security Data Responsibly

Information you provide directly

• Name, email address, company, and role when you contact us or request service.
• Messages, support requests, uploaded documents, and operational notes you share with our team.

Operational and device data

• Browser, device, and session information used to secure the platform and investigate suspicious activity.
• Logs related to account access, workflow events, and service usage.

Blockchain-related context

• Wallet addresses, transaction hashes, token approval details, and related metadata when customers use security workflows tied to on-chain activity.

• Deliver and improve security services, documentation, and support.
• Review suspicious events, protect accounts, and investigate misuse.
• Communicate with customers about incidents, product updates, and service changes.
• Measure whether our guidance is helping teams adopt safer practices.

We limit access to customer information to the people who need it for support, security review, or service delivery. We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and investigate abuse.

• You can request access, correction, or deletion of personal information where applicable.
• You can opt out of non-essential marketing communications at any time.
• If you need clarification about wallet-related data handling, contact support@checkyourcrypto.com.